Privacy Policy

Last updated: April 2023

At The Safer Window Company, we recognize that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously.

This Consumer Privacy Policy and Terms of Use (the “Privacy Policy”) is an overall discussion to help you understand how The Safer Window Company collects, uses, sells (if at all) and/or shares and seeks to safeguard the personal data you provide to us on our websites, mobile applications, via email, texting or telephone calls, and through our service providers and distribution partners. In addition, the first part also includes information on how we collect sensitive personal information (if at all), the categories of sensitive personal information to be collected and the purposes for which the categories of sensitive personal information are collected or used and whether such information is sold or shared.  Finally, this Consumer Privacy Policy also contains information on the length of time our company intends to retain each category of personal information, including sensitive personal information, and the conditions you are agreeing to by utilizing our webpage.

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third party, including any third-party finance companies, suppliers, manufacturers, website operators, or any third party operating any site to which our websites contain a link. By downloading, accessing or using our websites or content on our websites, or using any electronic application on a mobile phone, tablet or similar device ("Device") to purchase any The Safer Window Company product or seek third-party financing for any purchase from The Safer Window Company, or providing information to us in connection with any such transaction or any of our websites, mobile applications or other sites or services, you acknowledge that you have read and understood the terms and conditions of this Privacy Policy.

Who We Are

We provide quality products and quality service – offering custom replacement windows and security screening options to our friends and neighbors in select states. Quality matters to us, it is our commitment to provide a better community by helping one family at a time to have a comfortable and efficient home. 

• SaferWindow.com  (together with any other Safer Window Company-branded websites) is our flagship website, where we make available our complete range of products and services directly to consumers.
• At The Safer Window Company, we also work  with affiliates, distributors and suppliers. These are companies that may manufacture,  distribute, finance and install our products and services to consumers, and may also host our internet websites and provide us with information on consumers interested in our products and services. Some of those affiliates have their own individual websites.

If you provide personal data directly to our affiliates, distributors or suppliers, the terms of their respective privacy policies will apply to such disclosures. You should carefully review the privacy policies of the affiliate partner, distributor or supplier prior to providing personal data to such third parties. 

Privacy Policy

Collection of your personal data

In the course of our business, we collect and process personal data in different ways. We may collect personal data you give us directly, but we also collect data from how you interact with our services, for example by using cookies on this website. We may also receive personal data from third parties. 

The personal data we collect about you may include, but is not limited to your name, email address, postal address, phone number, billing information, survey responses and other information you may provide about yourself to our site, your IP address and web browser software.

You can choose not to provide personal data to us, but in general, some personal data about you is required in order for you to receive relevant offerings from The Safer Window Company and its partners. 

• Information that you provide to us: We receive and store any personal data you enter on our websites or give us in any other way. For example, in order to purchase products or services, it is necessary for you to disclose personal data, including your name, address, email address, phone number, credit card details and other personally identifying information.  If you complete any sort of credit application with a third party to finance a purchase of The Safer Window Company products and services, we may see that information as well.
• Information about others: You may have the opportunity to provide contact information for other people through our websites. If you "Refer a Friend" or if you purchase products or services for someone else through The Safer Window Company, you will need to submit that individual's personal data. You must obtain the consent of other individuals prior to providing us with their personal data. 
• Information from Other Sources: We also may periodically obtain personal data about you that is publicly available, from affiliated entities, business partners, and other independent third-party sources and add it to other information about you. For example, if you visit The Safer Window Company by "clicking through" from a site operated by one of our business partners, and you have registered with that partner, then  personal data about you that you have provided to that partner may be  shared with us, such as contact information and demographic information. As another example, if you access third-party services, such as social media services, through our website or before coming to our website, we may collect information such as your username and other information made available to us through those services. We will work with our existing partners and potential future partners to improve and personalize your use ]of our website in accordance with the practices outlined in this Privacy Policy.
• Automatic Information: We automatically collect certain information from your computer or mobile device when you visit our website or any of our affiliates' web pages that are hosted by us. For example, we collect your IP address, web browser software, and referring website. To help us analyze the usage of our websites and related services, and to send more relevant communications to you, we also collect and keep track of your online activity on our website, such as content viewed, and pages visited. 

How we use your personal data

We use the personal data that we collect about you only for specific purposes. This includes, but is not limited to offering our products and services to you, managing any purchase you have made with us (such as warranty services we may provide you), including your access to and use of our website and publishing any reviews, ratings and photos, communicate with you about your account and experiences with us or use of our site and services, to respond to, or follow up on, your comments and questions, and otherwise provide customer service, notify you about changes to our terms or this Privacy Policy, ask you to leave a review or take a survey, operate and improve our site and services, personalize your experience on our site, measure interest in and improve our site and services, notify you about promotions and special offers, to let you partake in a prize drawing, competition or complete a survey, protect, investigate and deter against fraudulent, unauthorized or illegal activity, administer and protect our business and to resolve disputes or troubleshoot problems.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract, we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• With your consent. 
• Where we need to comply with a legal or regulatory obligation.

Marketing

We may call, text, email or send you marketing messages with information about The Safer Window Company’ deals and product news, offers and other special promotions that we believe that you will find valuable, interesting or informative. 

You will receive marketing messages from us if you have given your consent, if you have requested them, or if you purchased goods or services from us and you have not opted out of receiving marketing messages.

If you are no longer interested in receiving future marketing communications from The Safer Window Company, you have several choices for opting out, you may unsubscribe at any time by following the directions and link included in each email marketing message we send or by writing to us with your request (our contact information is set forth further below in this Privacy Policy).

Please note that even if you opt-out of receiving future marketing communications from The Safer Window Company, we will continue to contact you regarding your purchases and regarding administrative and service-related information such as warranty servicing and installation scheduling. We reserve the right to send you other non-marketing communications, including service announcements, administrative messages, and surveys relating to your The Safer Window Company account, without offering you the opportunity to opt-out of receiving them. 

With whom we share your personal data

We may store the personal data and submissions you make to The Safer Window Company (your "Content") and share it with our affiliates, distributors or suppliers, and use it for promotional purposes. The Safer Window Company may share your personal data with other parties, including service providers who work on our behalf. If we sell or divest our business or any part of it, and your personal data relates to such sold or divested part of our business, or if we merge with another business, we will share your personal data with the new owner of the business or our merger partner, respectively. If we are legally obliged to do so, we will share personal data to protect our customers, the site, as well as our company and our rights and property. In any instance in which we share or sell your personal data to a third-party or disclose it to a service provider or contractor for a business purpose, we will enter into an agreement with such third-party, service provider or contractor that: (1) specifies that the personal information is sold or disclosed by us only for limited and specified purposes; (2) obligates the third-party, service provider, or contractor to comply with applicable obligations under the relevant current legislation and obligate those persons to provide the same level or privacy protection as is required by relevant current legislation; (3) grants us the right to take reasonable and appropriate steps to help ensure that the third-party, service provider or contractor uses the personal information transferred in a manner consistent with its obligations under relevant current legislation; (4) requires the third-party, service provider, or contractor to notify us if it makes a determination that it can no longer meet its obligations under this title; and (5) grants us the right, upon notice (including under the previous sentence (4)), to take reasonable and appropriate steps to stop and remediate unauthorized use of personal information.

• Social Media Services. If you connect to The Safer Window Company using Facebook, we may show you reviews, photos and comments that your Facebook friends have posted, shared, saved or purchased on The Safer Window Company. Note that, if you have Facebook friends who are using The Safer Window Company, they may also share personal data about you with us through Facebook. If you wish to prevent that sharing, please review your Facebook privacy settings. You may also be able to choose to access third-party social media websites and services through The Safer Window Company (such as Facebook and Twitter). When you do so, you are sharing personal data with those sites, and the personal data you share is governed by their privacy policies. You may also be able to modify your privacy settings with these third-party social media websites.
• Service Providers. Some of the personal data we collect is shared with service providers (our affiliates, distributors or suppliers) who are directly involved in fulfilling the purchases you have made from us. We only provide our service providers with the necessary information (e.g., your name, address for installation work, your local phone number, your mobile phone number, etc.). 
• Third-Party Vendors. We may also share your personal data with third-party vendors who provide services or functions on our behalf, including business analytics, payment processing, customer service, marketing, public relations, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect personal data on our behalf, including, for example, as necessary to operate features of our websites or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect personal data only as needed to perform their functions and are not permitted to share or use the personal data for any other purpose. We currently contract with several third-party online partners to help manage and optimize our internet business and communications. We use the services of third-party marketing companies to help us measure the effectiveness of our advertising and how visitors use our website. 
• Referring Websites. If you were referred to The Safer Window Company from another website, we may share your registration information, such as your name, email address, mailing address, telephone number and home remodeling and improvement preferences, about you with that referring website. We have not placed limitations on the referring websites' use of personal data, and we encourage you to review the privacy policies of any website that referred you to The Safer Window Company.
• Companies within our Corporate Family. We may share your personal data within the The Safer Window Company group of companies as well as our parent company. This sharing enables us to provide you with      information about The Safer Window Company products and services which might interest you. To the extent that our parent company and corporate affiliates have access to your personal data, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy. They also will comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial email they send to choose not to receive such email messages in the future.

We may also share or disclose personal data if we believe, at our sole discretion, this to be necessary:

• to comply with legitimate and enforceable subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us;
• to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of The Safer Window Company, our users, or others; and in connection with our Terms of Use or other agreements, including with our partners or suppliers; 
• following a corporate transaction, such as divestiture, merger, acquisition, consolidation or asset sale, or in the unlikely event of bankruptcy; 
• with law enforcement agencies and other governmental bodies (if we are legally obliged to do so).

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular products we sell. This information does not contain any personal data and is used to develop content and services we hope you will find of interest.

How long will we retain your personal data?

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. 

Cookies and other web technologies

We collect personal data via cookies and similar technologies. "Cookies" are pieces of information that are stored by your web browser on your computer's hard disk, for record-keeping purposes. Cookies contain basic information about your Internet use, but they do not normally identify you personally. Your browser sends these cookies back to us every time you revisit our website, so it can recognize your computer or mobile device and personalize and improve your site experience. For instance, when we use a cookie to identify you, you would not have to log in with a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. The usage of a cookie is in no way linked to any personally identifiable information on our site.

By continuing to use our websites, you consent to our use of cookies. You can find more information about cookies in general, including how to see what cookies are installed on your (mobile) device and how to manage and delete them on www.allaboutcookies.org and http://www.youronlinechoices.com/.

Please note that if you choose to delete The Safer Window Company cookies, your access to some functionality and areas of our website may be degraded or restricted.

How we protect your personal data

At The Safer Window Company, we seek to maintain the integrity and security of your personal data. We have implemented and maintain appropriate physical, administrative, technical, and organizational measures to protect the personal data you provide us against unauthorized or unlawful access, use or disclosure, and against accidental loss, damage, alteration or destruction.

We seek to store your personal data in secure operating environments that are not accessible to the general public, and to have security measures in place at our physical facilities to protect against the loss, misuse or alteration of your personal data by our employees or third parties.

However, no data transmission over the internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the personal data you provide to us will be secure at all times. The Safer Window Company will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will then seek to investigate whether this was related to the data transmissions from or to The Safer Window Company and let you know what steps can be taken and have been taken to help rectify the problem.

Our site may include links to third-party sites, plug-ins and applications. If you access other sites from the links provided on our site, the operators of these sites may be able to collect or share information about you. This information will be used in accordance with their privacy policy, which may be different from our Privacy Policy. We do not control these third-party websites and recommend that you review the privacy policies posted on these third-party websites in order to fully understand their procedures for the collection, use and disclosure of personal data.

Changes to Our Privacy Notice

We know that our business will continue to evolve, and, as such, from time to time this Privacy Policy may be reviewed and revised. The Safer Window Company reserves the right to change this Privacy Policy by posting the changes on its website. You can determine when this Privacy Policy was last updated by reviewing the Last Updated legend stated at the top of this Privacy Policy and any revisions will take effect upon posting. We will notify our customers of material changes to this Privacy Policy by either sending a notice to the email address you provided to us or by placing a notice on our website. We encourage you to check this Privacy Policy from time to time to review the most current version. 

Contact Information

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your personal information, your choices and rights regarding such use, please do not hesitate to contact us at:

THE SAFER WINDOW COMPANY
Attn: Privacy Officer

4495 Military Trail, Suite 203

Jupiter, Florida 33458

Disputes

You also have the right to lodge a complaint to the supervisory authority about the way we process your personal data. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance.

If you contact us by phone, the conversations may be recorded. You will be notified of these recordings at the beginning of the call. We use these recordings to improve the quality or compliance of our customer service, verify the accuracy of the information you provide, ensure the prevention of fraud and train our teams. We keep these recordings for as long as necessary and then erase them. Your personal data collected during a call is processed in accordance with the provisions of this Privacy Policy.

We both agree that any and all disputes, claims, or controversies (hereafter referred to as a “Claim”) arising under or relating to your use of the webpage, your relationship with The Safer Window Company, this Agreement or any services we perform for you in the future, including by way of example and not as a limitation the validity of this Agreement or its terms, may, at the option of either you or us, be adjudicated by confidential and binding arbitration under one arbitrator in accordance with the Code of Procedure of the Forum in effect at the time the demand for arbitration is made. Notice of the demand for arbitration will be filed with the Forum (www.adrforum.com) by the party asserting the Claim, and the demand will be copied to the other party to this Agreement. If the Forum’s rules conflict with this Agreement, this Agreement will control. Participation by any party in the arbitration may take place by telephone. 

It will be the responsibility of the party asserting the Claim(s) to commence the arbitration proceeding. The parties shall share equally in any applicable filing fees and costs of the arbitration, unless you can reasonably establish to The Safer Window Company that you are financially burdened by paying the initial case or filing fees of the arbitration, then The Safer Window Company shall be responsible for the initial case or filing fees. The findings of the arbitrator shall be final and binding on all parties to this Agreement, and may include an award or reimbursement of filing fees that have been paid by one party or the other. Other than as required by law or as determined by the arbitrator in accordance with applicable law, each party shall be responsible for its own legal fees.

You agree that you will assert a Claim only on behalf of your own self and not on behalf of, or as a member of, a class or group in either an arbitration proceeding, a private attorney general action or in any other forum or action. Notwithstanding any other language in this Agreement, only a court, not an arbitrator, will decide Claims about the validity, enforceability, coverage or scope of this specific paragraph or any part of this paragraph. However, any Claim that concerns the validity or enforceability of the Agreement as a whole is for the arbitrator, not a court, to decide. If a court determines that this specific paragraph is not fully enforceable, the court’s determination shall be subject to appeal. 

Any Claim may, at the option of the party receiving the demand for arbitration be first submitted to a non-binding mediation process established by the arbitration forum. The mediation shall be elected within seven days of receipt of the demand for arbitration and completed within thirty days thereafter. The mediation itself shall not last more than four hours, and the costs of the mediation, other than legal fees which are to be borne by each party, shall be paid entirely by the party electing the mediation. 

Both YOU AND The Safer Window Company are hereby agreeing to choose arbitration, rather than litigation or some other means of dispute resolution, with the expectation that this resolution process may be more cost-effective and expedient for the parties than litigation. both parties are giving up their constitutional right to have any dispute decided in a court of law, other than as set forth immediately below: You may, in accordance with the rules of any applicable small claims court, choose to bring (and must then keep) a Claim in that small claims court.